Even the most skilled technical trainers struggle to produce quality Dynamics 365 end-user training. With the rise of digital transformation, employees are expected to adopt new ways of working and learning.
As a result, training has become even more challenging than ever. To help you overcome these challenges, this article lists seven important tips that will make your Dynamics 365 end user training a breeze.
Define the Problem Clearly
Before you start training employees, you should clearly define the problem they will be addressing. It will help you create a learning activity that is challenging, interesting, and useful.
Choose the Right Tools
Many tools on the market promise to help you with everything from training to optimization. Before you start using a tool, make sure you know how it works within the constraints of your company. Many tools have their learning curve, which can be difficult to overcome for new employees.
Align Activities with Objectives
All activities within an engagement should have a clear objective. It ensures activities are not competing for attention and that the most relevant task gets preference. If the objective of an activity is not clear, the engagement will fail.
It is important to keep in mind that every training activity should achieve a specific objective. It will help you avoid stuck states, where the learning activity may yield results, but the objective is not clear. For example, if an employee feels overwhelmed while learning how to use new software, they will be unlikely to be productive.
Define Clear Outcomes
You should define clear outcomes for each activity in the engagement. It will help you know exactly what an employee should be learning and how they should be learning. If an activity does not have a clear outcome, the engagement will likely struggle to achieve its objectives.
Use Effective Communication
When you’re communicating with employees, make sure that you are using effective language. It will help them to understand what is happening and what needs to happen next. Using the right words at the right time can have a big impact on someone’s thoughts and actions. Take the time to plan out your communication and try to avoid using language that is ambiguous or left open-ended.
Nurture a healthy culture
As mentioned above, one of the major challenges of end-user training is creating a healthy culture where employees feel engaged, challenged, and successful. To create a culture where employees feel happy, engaged, and successful, it is important to create an environment where learning is fun and effort is rewarded. It can be achieved through various forms of activities, including:
– On-site activities
– Off-site activities
– Online activities
– In-house activities
In the end, Prove Your Point
It is important to note that end-user training should be approached as a learning activity. There is no silver bullet that will make employees happy. As with any other skill, practice will bring results faster with more efficient use of resources. However, good end-user training can be a powerful weapon against the issues it solves. When used correctly, training can help employees achieve their goals more effectively.